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Job description for Help Desk Support. Including requirements, responsibilities, statistics, industries, similar jobs and job openings for Help Desk Support. IT help desk technician candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. Job Description & Responsibilities In order to be successful in a help desk job, an associate needs to be organized, patient, and a good resource. Prospective students searching for Help Desk Manager: Job Description, Duties and Requirements found the following information and resources relevant and helpful. .